refund/ appointment cancellation policy 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement service.

 

I respect your time and ask for the same in return. Since I typically run a tight schedule and clients are eager to get to work I ask that all cancellations and rescheduled appointments be made within 24 hours. Change your appointment time online using the link in your confirmation email or contact me. If you are a no-contact/ no-show it will be solely at my discretion if your services will be refunded/ cancelled.

 

Additional non-returnable items:

* Gift cards

* Downloadable software products such as work guides

* Donations for personal care

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late/ missed appointment (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at heartofthehustleco@gmail.com.

 

Business Plan Reviews

Our 30-day policy applies to business plan reviews. Once you complete the business plan (typed or handwritten email it back to krissy@heartofthehustle.com and I’ll have my list of suggestions sent within 4 business days. If you’re unable to email it back upload it to Google Drive and share the document using heartofthehustleco@gmail.com. This will be the easiest and fastest method and I can walk you thru the process.